Sponsoring digitally-enabled transformation in Government

Governments have never been asked to do so much – to deliver more, and better, for less. To meet this challenge, all governments must transform their services and their operations. Digital technologies, including AI, can help improve government services by delivering better services and making people’s lives easier and more flexible.

However, there are significant challenges: legacy systems, budget constraints, and large procurement exercises, protecting data, ensuring cybersecurity, and responsibly deploying AI while considering interoperable systems and delivering sustainable operating models. As an accountable program or project sponsor, you play a critical role in driving these improvements, navigating the challenges and mitigating the risks.

This report combines 1) practical advice from executives who have been sponsors, 2) learnings from the Digital Strategy, Investment and Assurance group who have oversight of all large digital- enabled investments in NSW Government, and 3) the latest research from our partner, the John Grill Institute for Project Leadership (University of Sydney).